Renovating Operational Approaches

Felicity Monsees

Jane-of-all-Trades... Master of Some Operational Efficiency Consultant

Standardizing & Simplifying

In my years as a customer service manager, operations coordinator and sales professional, I've learned that simple standardized & documented processes are the difference between companies that survive and those that actually thrive.


My approach has transformed businesses, dramatically improving their operational efficiency, sales and most importantly, customer and employee experience. Get fired up, prepare for the next phase of your business and get the results you want!

About Me

I have worked in the trades for years, with over 5 years chimney industry experience, from large established corporations to startups or mom-n-pop businesses. I learned a lot from them and decided to establish my own consultancy to help more companies.


This is my way of bridging the gaps I saw in the industry and of bringing a distinctive and personalized approach to the craft of operational excellence.

Consulting Services to ignite growth

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Documenting and Developing SOPs

Documentation is key for replicating processes and promoting learning within your team.

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Development and Refinement of Workflows

I'm the expert you can rely on to enhance workflows and boost operational efficiency!

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Business People Joining Cogwheels as Metaphor for Effective Teamwork and Finding Optimal Solution
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Choosing and Integrating Software & Systems

Selecting the ideal software and system for your team can be daunting. I can assist you in choosing the right fit and ensuring smooth implementation.

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Fired up for our trade Organizations!

I'm passionate about ensuring that your front office staff comprehensively grasp the essence of your work and its significance. While they aren't expected to diagnose or assess over the phone, my goal is to equip them with the knowledge to schedule more effective appointments for both you and your field team. With this in mind, I hold the title of Certified Chimney Professional accredited by the National Chimney Sweep Guild. As an active member of the guild and its membership committee, I also contribute to and deliver presentations for the Customer Service Representative (CSR) track at conventions.

NCSG Member

I'm deeply dedicated to fostering growth and mentorship within my field. As a fervent advocate for professional development, I'm honored to be a member of the Hearth, Patio & Barbecue Association. Additionally, I actively engage in their women's mentorship program, serving both as a mentor and a mentee. This dual role allows me to contribute to the advancement of others while also benefiting from the wisdom and guidance of fellow industry professionals

HPBA Member

In a predominantly male-dominated chimney industry and trades in general, I'm proud to be part of "Lady Titan's," a dedicated women's networking and development group focused on trades. Together, we empower and support female professionals, fostering connections and driving progress in our field.

Lady titan’s member

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Running Operations Beyond the Truck... While Understanding Life from the Truck.

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+1 (518) 318-3133

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Come along for the ride (along) ...

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1060 Broadway #1329

Albany, NY 12204